Frequently Asked Questions

Frequently Asked Questions

General

What is JubileeTV and how can I use it to support my aging loved one?

JubileeTV simplifies TV and makes it easier than ever to be there for your aging loved ones, no matter the distance. Provide support with app-based TV control, video calling, TV Activity Feed, photo & video sharing, automated reminders, and more.

Who is JubileeTV for?

JubileeTV was designed for older adults and their families. For families, it’s made to make it easier to support aging loved ones and be more present for them, no matter where you are. For older adults, it’s made to use technology that’s already familiar to give the people they care about a way to provide just the right support without intruding on their independence.

What makes JubileeTV unique?

JubileeTV sets itself apart by using the screen your aging loved one knows best – their TV. Unlike standalone devices like senior tablets, JubileeTV works with your loved one's current TV setup. Nothing new to learn here. Reliability is at the core of our technology with JubileeTV constantly aware of the TV's power status and capable of turning the screen on as required. Additionally, it's the best solution for control your parent’s TV remotely, providing a real-time view of what’s onscreen and allowing you to provide remote support like never before possible.

How much will JubileeTV cost me?

After you purchase The Hub, there is a required Membership. We offer a flexible Monthly membership for $29 per month, or an Annual Membership for $269 per year or the equivalent of $23 per month (23% savings). Both plans include one free month of membership.

Is JubileeTV available outside of the U.S.?

At present, JubileeTV is only available for seniors residing in the United States. However, we are actively exploring opportunities to expand globally and would love to hear from you if you're interested in JubileeTV for your region. Your feedback assists us in determining our expansion priorities. Please reach out to us with your location and interest.Note: The JubileeTV App can be utilized from any location to connect with a senior residing in the U.S.

How can I get in contact with someone if I need support?

We pride ourselves on delivering highly responsive and quality support to our Members via phone, chat, and email. Visit our support page for details.

What's your return policy?

If for any reason you're not fully satisfied with JubileeTV, simply let us know within 30 days and return the system to us for a full refund. See our Return Policy for details.

What is the warranty of the product?

We stand behind our product with a 2-year limited warranty, meaning if you have any issues or porblems, our team will replace your JubileeTV hardware as long as you purchased directly through us or one of our approved retailers and have any active membership (Terms Apply)

TV & Source Devices

What TV setup does my aging loved one need to use JubileeTV?

Your loved one needs a TV with HDMI, an internet connection, and at least one source device, either a cable/satellite set-top box or a streaming player like Roku. JubileeTV will not work without a source device, so if your loved one uses only a Smart TV to watch TV, you'll need to add a Roku or other source device.

Can I cancel cable/satellite once I get JubileeTV?

We don't recommend that you cancel cable or satellite service. JubileeTV does not provide any television programming and was designed to make it easier to find programming on the cable or satellite service you already use.

Does JubileeTV work with Smart TVs?

If you have a Smart TV, you must have at least one source device, such as a set-top box or streaming player connected to JubileeTV.

Can my loved one still watch apps directly on their Smart TV?

JubileeTV cannot control apps running directly on a Smart TV and cannot display video calls, reminders and messages while apps are running on a Smart TV. We highly recommend switching to a Roku player such as a Roku Express. To access Smart TV apps your loved one will need to use their original Smart TV remote.

How many devices can I hook up to The Hub?

You can connect up to four devices (such as cable, satellite, streaming device, DVD player), via HDMI, plus one output to the TV.

What cable/satellite providers does JubileeTV support?

Set-top boxes from the following TV service providers are supported:

  • Dish
  • DirecTV
  • Comcast Xfinity
  • Spectrum
  • Optimum

Set-top boxes from TV service providers other than those listed may not function properly with the JubileeTV system. Please contact us with questions.

What streaming players does JubileeTV support?

JubileeTV works with most streaming devices, including Roku, Amazon Fire TV stick, Apple TV, and Chromecast.

Do all streaming players work the same with JubileeTV?

We recommend a Roku player (Roku Ulta, Roku Streaming Stick or Roku Express) for the best experience. With a Roku connected you’ll be able to save streaming apps like Netflix and Prime Video to your JubileeTV Favorites menu for easy access. You will also be able to use voice control to open Roku apps, so you can say “Netflix” and JubileeTV will automatically switch to Roku and open Netflix.

Can I connect a sound system to The Hub?

JubileeTV does not directly support soundbars or Audio Video Receivers (AVRs). A soundbar or AVR connected directly to the TV that is automatically powered on and off together with the TV (or is always on) and controlled using the TV’s volume commands may work (for example, soundbars and AVRs using HDMI ARC), but you won’t be able to use the JubileeTV remote to control the soundbar separately from the TV. Soundbars and AVRs not automatically controlled via the TV commands cannot be controlled using the JubileeTV Voice Remote. You will need to use a separate remote to control them.

Installation

What is a Virtual Install?

We offer a free Virtual Install call to all customers to assist you in setting up your system and ensuring everything is running smoothly. During the call, a friendly JubileeTV Pro will guide you though the setup process and provide instructions on configuring the system to work with your specific television and source devices. After you're up and running we'll walk you through how to use our features and show you a few handy tips and tricks.

How do I schedule my Virtual Install?

You'll receive a link to schedule your Virtual Install after signing up for your JubileeTV Membership.

Can I set up JubileeTV by myself?

Some steps can be completed ahead of your scheduled Virtual Install. However, we highly recommend you schedule your Virtual Install to complete the final installation steps and activate JubileeTV.

How long does the Virtual Install take?

The Virtual Install call typically takes about 20-30 minutes, provided you have connected The Hub prior to your scheduled call.

Can I install JubileeTV in a Senior Living Community e.g. Assisted Living, Memory Care, etc?

Please contact us if you plan to install JubileeTV in a senior living community so we can help determine if it will work for you. There may be special considerations regarding internet connection and set-top box.

The Membership

How do I activate my JubileeTV membership?

After receiving your JubileeTV Hub, visit our Sign Up page to create an account and purchase a Membership.

What does The Membership include?

Your JubileeTV Membership activates all features within The Hub and The App. As a member you’ll have unlimited access to all features within The Hub and The App. Members enjoy:

  • Access to all JubileeTV features within The Hub and The App
  • App access for your entire family, add as many Contacts as you’d like
  • Connect JubileeTV to multiple televisions in a single residence (additional hardware sold separately)
  • Free Virtual Install with a JubileeTV Pro
  • Premium phone, chat and email support
  • Regular product enhancements and access to new features

How does the free month work?

As a new JubileeTV member you will receive a complimentary month of Membership upon signing up, regardless of whether you opt for a monthly or annual plan. During this free month, you'll have full access to all the features and benefits of JubileeTV without incurring any charges. If you decide JubileeTV isn't the right fit for your family, you can cancel your Membership at any time during the free month period without incurring any charges.

Can I use JubileeTV without The Membership?

An active Membership is required. The JubileeTV Hub is purchased separately from your JubileeTV Membership, however, the Membership activates all the features within The Hub and The App that allow you to support and communicate with your loved one from your phone to their TV.

How much does the JubileeTV Membership cost?

We offer a flexible Monthly Membership for $29 per month, or an Annual Membership for $269 per year or the equivalent of $23 per month (23% savings).

Does Membership include The Hub?

The Hub is purchased separately. Buy it directly from us, Amazon, or Best Buy.

How long is the commitment for Membership?

We understand every family has different needs that’s why we offer both Monthly and Annual plans. With the Monthly plan there is no commitment and you can cancel anytime. The Annual plan is an upfront one year commitment and provides the best value.

Is a credit card required for The Membership?

Yes, a credit or debit card is needed for your Membership. We accept all major cards.

Will my credit card be billed automatically?

Your card will be kept on file and automatically billed for whichever Membership you choose.

What happens if I choose not to renew my Membership?

JubileeTV will continue working until the end of your billing cycle. After your Membership ends, the JubileeTV Hub will be reset and you’ll need to disconnect it from the TV before the TV can be used again. You, and any family you've connected, will also lose access to The App, the ability to control the TV remotely, make video calls, schedule reminders, and all other communication features.

How do I cancel my Membership?

Canceling your membership is fast and easy. You can cancel directly from the JubileeTV App by going to Manage My Account, and selecting Manage Service Plan. From here you'll have the option to cancel your Membership. If you prefer, you can contact our Customer Support team to request cancellation.

Can I switch from a Monthly plan to Annual?

You can switch to an Annual plan (and vice versa) from the JubileeTV App by going to Manage My Account and selecting Manage Service Plan. Here you'll see an option to Change Service Plan.

The App

Does the Jubilee TV app work with my iPhone / Android phone?

Yes! The Jubilee TV app is available for both iOS and Android devices. There's also a web version you can access from any browser on any device.

How many family members can use The App?

You can add as many family members as you'd like. As an Account Administrator, you have the ability to invite additional family members, or your loved one can invite from their television.

Can I use The App on my computer?

Yes, you can use the web version of the app available at care.caavo.com from your computer's browser.

Do family members pay extra for the JubileeTV App?

No, your JubileeTV Membership includes unlimited access to the JubileeTV App. You can invite as many family, friends, and other people important in your aging loved one’s life to connect with them on JubileeTV. As a primary admin you’ll be able to set individual permissions for every connection.