Membership Cancellation & Returns Policy
You can cancel your JubileeTV membership at any time.
How to Cancel
- Online: Log into JubileeTV app → Account Settings → Membership & Billing → Cancel Membership
- Support: Contact customer service team for assistance
Cancellation Terms
Monthly Plans
- Cancel anytime with no penalties
- Service continues until end of current billing period
- No refunds for partial month usage
- Return hardware upon cancellation
Annual Plans
- Cancel anytime with no penalties service continues until end of annual term
- No refunds for unused portion of annual plan
- Return hardware upon cancellation
All-In Plans
- Cancel anytime with no penalties
- Service ends immediately upon cancellation
- No refunds or transfers
- Return hardware upon cancellation
Hardware Return Required
- When you cancel your membership, you must return all JubileeTV hardware within 30 days, including Console, Voice Remote Control, cables, and all accessories
- We will provide prepaid return shipping label
- Hardware must be returned in working condition
- If hardware is not returned within 30 days of cancellation you will be charged $199
60-Day Risk-Free Guarantee
Full Refund Period
If you're not satisfied with JubileeTV for any reason, you can cancel within 60 days for a complete refund.
What's included:
- Full refund of all membership fee paid
- Free return shipping for hardware
- No questions asked
How to Cancel & Return Under Guarantee
- Cancel within 60 days through the JubileeTV app or by contacting customer support
- We will cancel your membership and provide return instructions
- Return all hardware within 30 days using our prepaid shipping label
- Full refund processed within 5-10 business days of hardware receipt
After 60 Days Standard cancellation terms apply — you can still cancel your membership anytime, but:
- No refunds for membership fees
- Hardware must still be returned within 30 days of cancellation
- $199 charge if hardware is not returned
Hardware Return Requirements
All returns must include:
- JubileeTV console
- Voice remote control
- Power cables and accessories
- Original packaging not required, but having the box makes packing everything up easier!
Hardware condition:
- Must be in working condition
- Normal wear acceptable
- Damaged or non-functional hardware may result in partial refund or additional charges
Refund Processing
Within 60-day guarantee period:
- Full refund processed within 5-10 business days of hardware receipt
- Refunds issued to original payment method
Unreturned hardware charges:
- $199 fee charged to payment method on file
- Fee applied 30 days after cancellation if hardware not received
Questions?
Contact customer support for assistance with cancellations, returns, or policy questions.
Complete terms available in our terms of use.