News & Updates

March Product Updates: Introducing Live Captions on Video Calls & More

March 11, 2025

Alex Capozziello

Discover the latest JubileeTV updates for March, including live captions on video calls, a mic boost feature, and a new dementia-friendly 6-button remote.

We’ve been hard at work this winter improving the JubileeTV experience for you and your loved ones. Some of your most-requested features are here, making communication and TV control even easier. Let's take a look at what's new!

Live Captions on Video Calls

That’s right—closed captioning is now available during video calls! Live captions appear on your loved one’s TV screen, making conversations easier to follow—especially for those who are hard of hearing.

How to Enable Live Captions

➡️ Before a video call:

Tap the Gear icon on the JubileeTV App home screen (next to the room name) to open Hub Details (Admin access required).
Select the Settings Tab
Choose a caption option: No live captions, Normal live captions, Large live captions

➡️ During a video call:

Tap Settings at the bottom of your app screen to turn captions on/off or adjust your preferred caption size. Your selection will be saved for future calls.

Mic Boost on Video Calls

Most people use the JubileeTV Voice Remote for audio during video calls. But if your loved one is using a different remote or prefers a hands-free experience, you can switch to the Console mic.

To improve clarity, we’ve added a mic boost feature that amplifies Console mic, making it easier to hear your loved one.

How to turn on Mic Boost during a Video Call

Tap the audio indicator icon at the bottom left of The App to turn on Mic Boost and select a level (Medium or High). Mic Boost will remain on for future video calls.

Mic Boost is only available when using the Console mic for video calls. When you're not on a call, you can switch between the Voice Remote mic and the Console mic. To do this, tap the Gear icon on the app home screen (next to the room name), go to the Settings tab, and select your preferred mic source under Video Calls.

Introducing Our Simple 6-Button Remote

TV remotes can be overwhelming for older adults, especially those with cognitive challenges. Our new dementia-friendly 6-Button Remote keeps it simple:

Power
Volume Up
Volume Down
Mute
Channel Up
Channel Down

Please note: The 6-button Remote only works with TV setups that have a single source device (cable/satellite set-top box required). Learn more about our new 6-button remote

Bonus: Our big button remote for seniors is backlit for better visibility and it comes with a wrist strap for added convenience.

Bringing it all Together: Key Enhancements in This Update

Live Captions on Video Calls – Making conversations easier for those hard of hearing.
Mic Boost for Console Mic – Amplified audio for clearer calls.
Simplified 6-Button Remote – Designed for older adults who need a frustration-free experience.
Additional performance improvements for Drop-In and Video Calls to enhance reliability.

We’re excited to bring these new features and updates to help simplify technology, improve accessibility, and give you more peace of mind. View full release note details.

Watch a Video Walk-through of Our New Features

Click the video below to watch Michelle, our amazing Marketing Director, walk you through how each of these new features works step-by-step on your JubileeTV.

Why These Updates Matter

At JubileeTV, we listen to our community to build features that truly make a difference. Your feedback helps us improve the experience for both older adults and their families. Have an idea or suggestion? We’d love to hear from you! Send a message directly to our team here.